Heptalogy to come

Today my friends, we are learning a new word together (my bad and congrats if you already knew it): heptalogy.
It has nothing to do with ITIL, it is a set of seven works that are connected by a common storyline.
No Harry Potter here, in the next 7 posts (heptapostology???), we'll talk about the 7 steps of Continual Service Improvements:

• 1/ define what you should measure
• 2/ define what you can measure
• 3/ gathering the data
• 4/ processing the data
• 5/ analyzing the data
• 6/ presenting and using the information
• 7/ implementing corrective action

Service Improvement was already a key process of ITIL v2. In v3, it is one of the ITIL book by itself.
Enough teasing!