There is no value in the work done so far if we don't take our knowledge and present it, that is, turn it into wisdom by utilizing reports, monitors, action plans, reviews, evaluations and opportunities.
First, carefully think about the target audience and its needs/expectations. Format the collected data into knowledge that all levels can appreciate.
Then, keep in mind that managers at all levels are bombarded with too many e-mails, too many meetings, too many reports. So be concise and effective.
Some of the common problems associated with the presenting and reporting
activity:
- everyone gets the same report (where business, senior management and IT managers are 3 very different audiences with different needs/expectations)
- lack of an executive summary
- too much over-killing supporting data
- data presented in terms that are not understandable by the target audience (for example, availability is reported in percentages when the business often is interested in knowing the number, duration and impact of outages)
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