Step 7: implementing corrective action

Last episode so it's time to use the knowledge gained to optimize, improve and apply corrective actions.

You have identified many area of improvement, however you can't implement them all.
Priority is to be decided not only based on goals and objectives but also on regulatory requirements, competition moves or political decisions.

Corrective action if too often done in reaction to a single event that caused a severe outage and Continual Service Improvement is too often brought back up only once someone's complaining too loudly.

CSI requires ongoing attention, a well-thought-out plan, consistent attention to monitoring, analysing and reporting results with an eye toward improvement.

And all the 7 steps needs attention.