10.10.2008

What ITIL software do you use?

Recently, someone asked on LinkedIn "What ITIL software tool do you use" and got 24 answers.
Let me sum-up the tools that came up in the answers.

Mentioned more than once:
  • BMC suite (and Remedy in particular)
  • ServiceDesk plus
Mentioned once:
  • Service-now.com
  • Topdesk
  • serverware.com
  • Altiris
  • Heat
  • Track IT
  • HP's assetcenter
  • Assyst
  • Axios
  • Numarasoftware
Remember that there is no 'ITIL compliant tools' per se. When a vendor indicates that his tool is ITIL compliant, it indicates that it can serve a set of ITIL processes. The question remains whether it will support your particular business needs and whether you can implement it as part of an integral approach, covering the 5 "P's": People, Proces, Product, Partner (supplier) and Performance.