Let me sum-up the tools that came up in the answers.
Mentioned more than once:
- BMC suite (and Remedy in particular)
- ServiceDesk plus
- Service-now.com
- Topdesk
- serverware.com
- Altiris
- Heat
- Track IT
- HP's assetcenter
- Assyst
- Axios
- Numarasoftware
Configuration Mgt, Change Mgt,
Incident Mgt,
Problem Mgt,
Release Mgt,
Service Desk Mgt,
Service Level Mgt,
Availability Mgt,
Capacity Mgt,
Continuity Mgt,
IT Financial Mgt