ITIL and the recession

This housing led recession has multiple negative impacts on IT operations: over leveraged financials, falling asset prices, frozen credit markets, customer spend falls, foreclosures, to name a few.

But like everything, recession has also positive aspects.

So, like my StartUpCFO friend would say, let's "look on the bright side".

In terms of product, you'll focus on what is absolutely essential.
In terms of marketing, you'll have to figure out and cut what's not working.
In terms of cashburn, you'll have to rethink about the efficiency of everything you are doing.

On this one, ITIL is the tool you need!

In your IT department, ITIL will help you performing a situation analysis, make cuts where necessary, and will tell where to spend your dollars.

ITIL Service Management is all about delivering services to the business that the business needs, now and in the future, at a level that the business requires and is willing to pay for. This aspect was not a big strength of ITIL v2, but is the centerpiece of v3.

It's high time to spend for to save.