More (on) capacity

I've been working in the telecommunication industry for now more than 10 years.
Different companies, different positions, different countries but also different Worlds (TDM / VoIP).
Over the years, I've seen the technologies improving, and the best practices at the same time.
If one thing has remain pretty much the same, it would be Capacity Management.

The new economy crisis has seen a return to old values. Who can afford today not delivering
agreed Service Level Targets in a cost effective manner?

In the the airline industry, which crisis is older, the survivors are those who have successfully implemented a dynamic Capacity Management framework.

Do you have such a framework? Do you have the tools you need?

ITIL's coverage on Capacity is decent, but not extensive.

I got confirmation that The ITSM Library will soon provide more practical guidance "with lots of checklists and draft templates".

So, stay tuned!