ITIL and Operations

ITIL (in all its versions) provides insufficient guidance on operations management. It doesn’t provide clarity on process versus function issues in the core operations discipline. E.g., the Operations Management process was never clearly addressed in ITIL, although it is at the heart of each information processing system.
And only limited information was made available on the function with the same title.

ITSM, the international platform for ITIL and IT Service Management, is currently trying to address this problem and provide more guidance in a book that is currently under the review stage.

Stay tuned, I'll tell you more soon.