ITIL and SAP

Pink Elephant and BMC software have conducted a survey on what are perceived as the greatest advantages and challenges when adopting ITIL in a SAP model.

In a nutshell,

Benefits:
- Efficiency: 88%
- Increased availability: 44%
- Reduced headcount: 18%
- Financial ROI: 14%
- Other: 17%

What goals led to adopt ITIL:
- Standardize processes: 82%
- Become more efficient: 68%
- Better align IT to the business: 45%
- Lower the cost of management: 45%
- Improve accuracy: 4%

It's also interesting to see that, in most cases, Incident Management, Service Desk and Change Management are the most common ITIL process implemented first (in that order) and are usually implemented within a 6 month time frame.

The complete survey is here.