I often read threads debating whether ITIL is or is not a framework.
Jan van Bon, author and editor of many IT Service Management publications:
There is confusion about ITIL, stemming from misunderstandings about its nature. ITIL is, as the OGC states, a set of best practices. The OGC doesn’t claim that ITIL’s best practices describe pure processes. The OGC also doesn’t claim that ITIL is a framework, designed as one coherent model. That is what most of its users make of it, probably because they have such a great need for such a model...
I agree with this approach, to me ITIL is really a Bible, a set of books (anyway, can a framework really be made of best practices?).
May ITIL bless you.
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