ITIL and your career

Until recently, ITIL was about understanding the basics of Operational IT support and delivery processes. ITIL v3 is now providing a broader view on services lifecycles: Services Design, Services Transition, Services Operations.

If the foundation qualification is only a high-level overview that gives a basic understanding and appreciation of the ITIL best practices principles, it's slowly moving from a "nice-to-have" to a "must-have".

It is indeed a competitive advantage in your job search. In certain companies, ITIL can open doors that otherwise would have remained closed.

Remember that companies don't get ITIL certified... employees do!

Once time and money have been invested in certifying a department, and ITIL benefits start to show, it's very likely that new hires will be required to be ITIL-ready.

To me, no doubt that the demand will continue to rise in the coming years.

Here, in Canada, even IT recruiters are ITIL certified, which gives you a very smart way to start an interview...